ABOUT ANUSCHKA
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Most of our hand-painted hand bags take about 45-60 days to make, from the time the leather is selected to the time the finished product is ready to be packaged.
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All of our bags and wallets are hand painted and hand crafted. All other Anuschka products are art applied. We translate our original artworks on leather to watercolors that are then printed on our other Anuschka products.
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All artwork on Anuschka products are original and copyrighted.
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No, we are unable to do any custom orders because of the time it takes to perfect every art on every bag. View our latest catalog to see which bag styles are available in each artwork.
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We have over 100 artisans and several more apprentices.
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Our products are not certified but The Basu Group’s fair-trade policies ensure that our artisans are paid higher rates than similar skilled workers in other industries. We support the artisans’ efforts with health insurance for their families and retirement benefits, enabling them to afford a better lifestyle.
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Anuschka handbags are made of soft top grain cow nappa which is specially treated to work like a canvas for Anuschka art.
CARE FOR ANUSCHKA PRODUCTS
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We highly recommend that you protect your Anuschka products from stains and extreme moisture to safeguard its hand-painted finish. Due to the hand-painted surface of the leather, you should avoid rubbing the leather against rough or sharp surfaces to minimize scratching, please be aware that it is natural for leather to transform slightly in color when exposed to the elements.
· It needs to be treated like any other high grade leather accessory.
· Dust or wipe it regularly with a soft, dry cloth.
· Avoid long exposure to direct sunlight and protect it from rain and snow.
· Avoid contact with cosmetic creams, lotions, makeup product, and perfumes.
· Should the product remain stored for along time, please place it inside the included dust bag and store in a dry place.
· We recommend regular use of our Leather Protector that has been specially developed to preserve the rich artwork.
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We only recommend using the Anuschka Leather Protector to preserve the colors, and suppleness of the leather. Use of other leather care products could damage the painted surface. Our leather products are treated after creation for durability and protection. However, please be aware that it is natural for leather to transform slightly in color when exposed to the elements.
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Wipe the liquid immediately and pat to dry with a soft cloth, then allow it to dry naturally.
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To clean we recommend you handwash the exterior of your boots with mild soap and water and let them dry naturally in a cool dry place away from direct sunlight. Our beautiful classic rainboots are just what you need for those wet days outdoors, but please do not store or dry them indirect sunlight. Over-exposure to sunlight can cause the boots to become dry and brittle, as well as cause discoloration.
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Simply shake off excess water and let dry naturally. Do not store in direct sunlight.
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Handwash gently in cold water only using a drop of mild soap, do not wring, and lay flat to dry.
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Wash in warm water and hang to dry.
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Handwash in cool water with mild soap and hang to dry.
US WHOLESALE ACCOUNTS
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You can apply for a wholesale account:
1. By using the Wholesale link at the bottom of the page at Anuschkaleather.com and choose Join the Anuschka Family.
2. By contacting your sales representative if one is available in your area.
3. By calling Customer Service at 908-517-9138
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To become an authorized Anuschka seller you need to:
Complete New Account form, agree to the terms and conditions, including Distribution and Marketplace Agreement, and Minimum Advertised Price Policy Agreement (US based reseller only) through HELLOSIGN.
**Please note: The Basu Group may seek additional information about your business before approving the application. Finally adding a new authorized reseller will be the decision of the team based on several factors including but not limited to the number of accounts in that region, or that category of retail and so on.
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To authorize you need to stay in compliance with our terms and conditions and the various agreements. You also need to declare anytime you have a new physical brick and mortar location or new online store or open a marketplace account. You are also required to share all the names, domain names, aliases etc. under which you operate all your stores (physical, virtual, marketplace and so on).
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No, you may not promote, market, advertise, offer to sell or sell any Product on or through any online marketplace or auction service (e.g., eBay, Amazon marketplace, Walmart marketplace, Rakuten marketplace, Overstock.com or like websites) or any such platform that allows you to publish and sell goods for a fee. Further, you may not sell to any third-party reseller or listing agent that may sell the same goods on such online platforms/marketplaces.
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Anna by Anuschka is a line of handbags and accessories that is our Affordable Luxury Collection. The Anna collection is hand-painted in our family workshop by our newer, up-and-coming artisans while the Anuschka collection is painted by our master artisans. Currently we do not have an in-stock Anna program for independent retailers. It is drop ship only and offered to limited accounts.
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No, at this time, Anna by Anuschka is only available to a few select retailers.
ORDERS
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Once you have been approved to sell Anuschka products and all necessary documents have been signed, there are several ways to place future orders:
1. Contact your Sales Representative
2. Call Customer Service at 908-517-9138
3. Fax your order to us at 908-325-0436
4. Email your order to customerservice@anuschkaleather.com
5. Order online through the wholesale portal available for US customers shipping to retails stores within the US.
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When using the new online wholesale ordering system, the inventory is accurate, but we are not able to guarantee stock of an item until it being prepared for shipping.
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Yes, we are in-stock, open stock on handbags and accessories with no minimums on reorders. However, for orders under $250, there is a $10 handling fee.
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Items will be placed on backorder if they are out of stock at the time of shipment. However, if the total value of the backordered items is under $100 then the backorder is cancelled unless we have specific instructions from you. If you do not want backorders, please make sure that you let us know that at the time of placing the order. All freight charges for backorders are the responsibility of the customer.
WHOLESALE RETURNS
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Merchandise shipped as ordered, may not be returned.
· Any shipment returned because of bad address, will be treated as a “refused shipment.”
· In the event of a refused shipment, 20% of the invoice amount will be charged for restocking plus freight.
· In the case of manufacturing defects, items will be repaired after 30 days or replaced if claimed within 30 days of receipt. (Note –R.A.# required.)
· New Merchandise returns due to factory defects will be credited or replaced at customer request. Claims must be made within 5 business days of receiving the goods for TBG to cover return shipping costs
· For any item purchased on Final Sale or clearance, you have 5 business days to report manufacturing defects.
· For products purchased “as is” there is a no return policy and no warranty.
· We will not refund/ replace any used merchandise.
· Products damaged in your storefront/storage are not covered under our warranty and will not be replaced.
WARRANTY
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· Whenprocessing a claim for a consumer, a valid sales receipt is always required andyou are responsible for all shipping costs associated with sending a claim toTBG.
1. Warranty is limitedto Manufacturing Defects only. General wear and tear is not covered under warranty.
2. Please email us at cs@anuschkaleather.comfor a Return Authorization or call us at 908-517-9138. Please include photosand a copy of the customer receipt.
3. The Basu Group must becontacted immediately upon receipt of a customer claim. Please do not holdgoods.
4. For bags/wallets purchased at full price,the warranty is 1 year from date of purchase.
5. For bags/ wallets purchased on sale, the warranty is 30days from date of purchase.
6. For umbrellas purchased at full price-warranty is 6 months from date of purchase.
7. For footwear purchased on Sale,warranty is 15 days from date of purchase.
8. Scarfs carry a 30-daywarranty against defects only.
9. Face Masks & EyeMasks: Due to COVID-19 and the nature of these masks being worn onthe face, we do not offer returns or exchanges on face masks oreye masks. All sales are final.
10. Please do not contact you sales representative for areturn authorization as they cannot approve or issue an RA.
11. Any Itemspurchased on clearance or final sale carry a 15-day warranty againstmanufacturing defects only.
· As a wholesale customer, you have the right to handlea customer claim as you see necessary, but please note that The Basu Groupreserves the right to not accept your claim based on our warranty policies.
· Upon receiving theclaimed item, we reserve the right to inspect and determine condition. If the item appears to have been misused or abused, it willautomatically void any warranty.
· All items must be sent via insured mail, UPS or FedEx and include a copy ofcustomers receipt and the RA.
· Any bag damaged because of improper packing by the customer when shipping toTBG will be returned to the customer as is and the claim will be considered void
· Warranty repair or replacement of aTBG product does not extend the warranty.
[CS1]Please add this statement
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· We currently do not offer cleaning, re-painting or leather refurbishing services.
· We are unable to repair extraordinary damages–slashing/holes in the leather/ lining, water or chemical damage or damage caused by misuse. Such circumstances void any existing warranty.
TRADE SHOWS / FAIRS / MARKET
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Pleaseclick herefor a list of all Anuschka's participation in upcoming Trade Shows/ Fairs / Market.